Refund, Return, and Exchange Policy
We aim to ensure that every customer is satisfied with their purchase. Please read the details below to understand how our returns, refunds, and exchanges work.
Return & Refund Eligibility
You may request a return or refund within 30 days of receiving your order. This applies to both defective and non-defective items.
To qualify for a return or refund:
- The product must be returned in its original packaging
- All tags, labels, and included attachments must be present and intact
Exchanges
We offer exchanges within 30 days of delivery under the same conditions:
- The item must be unused and in its original packaging
- All tags and attachments must be included
Return Method
All items must be returned via mail, and a return label can be downloaded from our website.
Mailing address:
15 Main St, Watertown, MA 02472, United States.
Shipping Fees
Customers are responsible for return shipping costs in all cases, including both defective and non-defective items. We strongly recommend using a reliable and trackable shipping service, as we are not responsible for items lost or damaged during return transit.
Restocking Fee
No restocking fees are charged on any returns.
Refund Method
Once approved, refunds will be issued to the same payment method used at the time of purchase.
Refund Processing Time
After the returned item is received, it will be inspected. If approved, the refund will be processed within 10 business days.
Worldwide Policy
These terms apply to all customers worldwide without exception.
If you have any questions or need assistance, please contact our support team.
Email: support@bape-hoodie.net
Phone: +44 778 4839136